HRS Dental
Privacy Policy

Privacy

‍This privacy notice provides information about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
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The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

Practice Address Details:
HRS Dental Care Limited, 2 Ebley Road, Stonehouse, Gloucestershire, GL10 2LQ
The data controller is Neil Harris. The Data Protection Officer is Claire Constant.

This Privacy Notice is available at reception and by email if you contact smile@hrsdental.co.uk or by calling the practice on 01453 708244.

You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.
The categories of data we process are:
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Personal data for the purposes of staff and self-employed team member management
Special category data including health records for the purposes of the delivery of health care
Special category data including health records and details of criminal record checks for managing employees and contracted team members
We will never pass your personal details onto a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared. Personal data is stored in the EU whether in digital or hard copy format

Personal data is obtained when a patient joins the practice and when a patient is referred to the practice
The lawful basis for processing special category data such as patients’ and employees’ health data is:

Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional.

The lawful basis of processing personal data such as name, address, email or phone number is:

Consent of the data subject

Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention Policy available from the practice.

You have the following personal data rights:

The right to be informed
The right of access
The right to rectification
The right to erasure (clinical records must be retained for a certain time period)
The right to restrict processing
The right to data portability
The right to object
Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website.

Here are some practical examples of your rights:

If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month. If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

Comments, suggestions and complaints

Please contact Claire Constant at the practice if you have a comment, suggestion or a complaint about your data processing at HRS Dental Care Limited, 2 Ebley Road, Stonehouse, Gloucestershire GL10 2LQ or 01453 708244. We take complaints very seriously. If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

HRS Dental Care uses third party software which provides our patients and referring dentists with an enhanced experience. You can find the privacy policies of these by following these links:
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‍Protocus is a customer relationship management system that we use https://app.protocus.com/privacy
‍Facebook remarketing service is provided by Facebook Inc. Facebook Inc are not based in the European Union.

You can learn more about interest-based advertising from Facebook by visiting this page:https://www.facebook.com/help/164968693837950 To opt-out from Facebook’s interest-based ads follow these instructions from Facebook:https://www.facebook.com/help/568137493302217
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‍Google Analytics is a web analytics service offered by Google Inc that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. Google are not based in the European Union. You can opt-out of having made your activity on our website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/